Shaping knowledge with business data

Nice to see someone else providing a sensible overview of next generation knowledge management and the role of social software tools. Bearing in mind that the author, Mauro Cardarelli, is a business technology consultant (rather than a management or social media consultant) and his audience was an e-commerce interest group, I think he covers the business and technology issues well.

But what I really liked was his link to business intelligence – in particular you might recall that Tom Davenport has also mentioned he is more interested in business analytics, over Enterprise 2.0. However, I think there is a stronger link between social software and business intelligence than either Cardarelli or Davenport appear to notice, and that is social software is also about data too.