I know there is always interest in Ernst & Young‘s approach to KM, so I keep my eyes open for new articles and case studies that are available in the public domain – here are two more:
- InsideKnowledge magazine interviewed Shirely Jackson, a UK-based director in the Ernst & Young Center for Business Knowledge in 2004.
- This paper from the 12th annual conference of INFORUM in 2006 is written in Czech, but has lots of screenshots. The presentation that goes with it is in english so it might give you a few clues too.
You can read more about E&Y‘s approach to KM in these papers and articles.