Jetstar airline’s new intranet

Its nice to see an intranet success story getting coverage in the mainstream IT news, particular as it reflects the trend of extending the reach of intranets beyond the desk:

"Early last year [Jetstar airlines] began reviewing the role of its corporate intranet.

It became clear that if the intranet was going to work it needed the capacity to serve what is one of the most mobile workforces that exists, flight crews and pilots, without compromising security."

However, the claims of "100 participation" are, um, interesting to say the least. It all depends on how you measure the outcome 😉

There is also a lot of emphasis in the article on the replacement of the legacy intranet, running on a Linux server, with a commercial intranet suite solution (Intranet Dashboard, not Microsoft SharePoint!). Their CIO comments about the old intranet that "any time we needed to change a page we had to get someone to recode it", which makes me think they simply didn’t have a Web Content Management System (WCMS) in place – hardly the fault of the operating system the Web server is running on.

As a benchmark, Jetstar spent $350,000 on their new intranet.

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