The major impediment to the growth of intranets is not technical but the lack of an economic imperative and corporate culture. People fail to recognize that groupware
or collaborative functions needs a sociotechnological infrastructure,” Coleman added, noting that cultural issues should be dealt with up front.
Before you go crazy retweeting this article, check the original – it was published in 1996. The Coleman quoted is David Coleman from a company called Collaborative Strategies – and they have been in business since 1990 and are still going today.