We spoke today with Mike Gotta, an industry analyst with the Burton Group. He puts it well. For data entry and claims processing, people use other tools. The Enterprise 2.0 offerings augment their work.
“Dennis has a point,” Gotta said. “These systems are not workflow driven – we already have tools to do that. “These tools augment work. They enhance it, they enrich it.”
A good point – similar to what I was saying in my last post.