The agility, speed of response, and scalability of some of the recent examples of ICT-enabled co-production in public emergencies is an important trend. It raises many questions and issues for public policy, but the ICT-enabled co-production “genie” is out of the bottle. Agencies now need to nurture and embrace co-production by design, or risk either failing to harness this new resource or being left behind like old-style monopolists in an increasingly dynamic and competitive public services market.
Well, this is what I’ve been trying to tell you…
And its not just government. Social Business is about co-production.
Hat tip to Craig.