Online customer service tools for government

New Web 2.0 customer service tools such as Get Satisfaction offer government an opportunity to connect with citizens online and real time in the most transparent way possible. While adoption is slow, Texas.gov and the NYC Comptroller’s Office are formally leveraging these options to address citizen service issues, share ideas, report problems and even accept praise.

I’d previously looked for examples of Get Satisfaction being used by government and couldn’t find them, so I’m mostly bookmarking this for future reference. RightNow also offers a similar service and also has government clients.

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