Patient Opinion was founded in the UK in 2005 and since then has grown to be the UK’s leading independent non-profit feedback platform for health services. Patient Opinion Australia (POA) was established in 2012 and, similar to its UK counterpart, is registered as an independent not-for-profit charitable institution. Patient Opinion is about honest and meaningful conversations between patients and health services. We believe that your story can help make health services better. How it works:
- Share your story of using a health service
- We send your story to staff so that they can learn from it
- You might get a response
Your story might help staff to change services Share your story and help make our health service better!
I’ve frequently shared the story of the original Patient Opinion with the Australian Gov 2.0 community, so I’m really excited to see Patient Opinion Australia (POA) finally launch. Its going to be interesting to watch how Australian health consumers and institutions respond to the idea.
Looking around at the small amount of coverage POA has received in the media and social media, it looks like we’ll have to work through the same concerns they experienced in the UK:
Nurse for Nurses blog:
I have a concern with the anonymity of the process. Our existing government complaints process is also anonymous and this has led to organisations being put under the microscope because disgruntled people have used the process to mischief make.
I am also concerned that this website will encourage people to circumvent existing complaints management systems and use this website as their first port of call rather than giving the organisation an opportunity to address their concerns.
Norman Swan: So what do you do about the fact that some people in the health care system who have some of the most difficult circumstances have the least access to online sites such as yours? So that you’re going to get the middle class complaining but not people who have three kids, single parents and out of work?
Michael Greco: Well, again experience in the UK has shown that that’s not quite the case. There were some concerns about for example, that elderly people don’t use the internet. Well they’ve disproven that.
However, they have received more positive coverage on the Australian Ageing Agenda (also provides a lot more background on the project in Australia).