Trying to fix how people use email can backfire

Some attempts to limit email haven’t gone as planned. One client of Christina Randle, a workplace productivity expert with the Effectiveness Edge in Austin, tried remedying employees’ email overload by banning staff from sending messages on Fridays. It backfired. Employees just stored outbound messages and sent them all Monday morning. “Instead of getting 100 messages on Friday, [people] got 200 in their inbox on Monday morning,” she says.

If you want to fix email in the workplace, you’ve got to treat it as a systemic problem.

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2 thoughts on “Trying to fix how people use email can backfire

  1. I have seen this play out in some form, in many places.The point is, most of our problems with email are because of fundamental behavioral reasons. The problem is not in the platform or in the channel, but in the way we like to communicate. I strongly believe that trying to replace email with another communication system would land us in the same problems of overload and clutter if how people look at and deal with communication do not change.

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