Lessons from designing mobile digital public services

Designing a mobile application that lets mental health service users register their mood and activity daily proved a long and challenging road. Adil Abrar shares five important lessons

Five lessons from the experience of designing the “Buddy” app are:

  1. Find the right part of the health system to work with; 
  2. Focus on creating a minimum viable product; 
  3. Embrace ‘agile’ development fully to get the most out of bringing designers, developers and strategist to create the solution; 
  4. Even when designing apps for health consumers, remember that managers and clinicians are also the customer as well; and 
  5. Don’t trip over Internet Explorer 6 when demonstrating to public sector stakeholders!

Also see this nice prezi presentation about the project and lessons learnt.