Shifting from IT to situated technology in healthcare

Tomorrow, there will be roughly 1000 preventable healthcare deaths in the US and Europe combined. And it’ll happen in modern hospitals staffed by some of the best and equipped with the latest…

…We have to stop thinking IT as in “information technology”, it’s not enough just to handle the information – like the [Electronic Health Record]. It’s the combined and seamless flow of patients, information and work that offers the only solution – and for that we need “flow technology”, in short healthcare needs FT. Information is merely a natural ingredient in the flows and not vice versa.

This is a real problem, but simply moving from transactional IT systems to what Sig calls “Flow Technology” is only part of the solution in healthcare. How information systems are situated into healthcare is critical – after all healthcare is about dealing with people, not sitting in front of computers.

We’ve seen examples in community services, such as the LIFE Programme in the UK where social workers were spending most of their time on paperwork. Research into emergency department design has also highlighted the importance of communication to dealing with violent and disruptive patients.

I’m with Sig that the right flow-based information systems can help, but never in isolation to the whole service design.

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