KM Australia this week

Cross posted from scriptogr.am.

I’m at KM Australia for the next few days – you can follow on Twitter, using the #kmaus hashtag.

Clearly, knowledge management isn’t dead. But the name of the event is actually a little misleading, as the agenda is broader than simply what most people would classically identify as ‘knowledge management’. It has a positively social business design flavour to it, with presentations such as Building social value in LEGO brick by brick with Lars Silberbauer, Head of Social Media at LEGO Group – you can read an interview with Silberbauer on April Allen’s blog. I also noticed that Helen Mitchell from KPMG is presenting, so I hope we might hear a little more about how KPMG is using tibbr to support its KM goals.

On day two I’m participating in a debate about making tacit knowledge explicit with collaborative technologies, with Aaron Everingham, Shawn Callahan and Dr Vincent Ribiere. Brad Hinton wrote a great post to help kick start the debate.

I’m also looking forward to hearing Felicity McNish from Woods Bagot present on mobile knowledge management. Wood Bagot was also a case study in my recently publised mobile apps report. Incidentally I wrote about mobile KM back in 2005 for IDM magazine in an article titled, In the Know and on the Move.

If you are attending KM Australia, please come say hello. Otherwise, I’m sure I’ll be tweeting and maybe blogging over the next few days from the conference.

BTW If your organisation uses or is interested in using Jive, there is a user group meeting in Sydney this Thursday afternoon (after the main conference days at KM Australia).

Observations from the Enterprise 2.0 Conference

A few of the reports from the Enterprise 2.0 Conference this week included some interesting observations.

From NetworkWorld:

Past Enterprise 2.0 conferences have suffered from a lack of end-user case studies, but that didn’t seem to be the case this year. Many presentations were akin to business management seminars rather than technology discussions, with the technical nuts and bolts of the software selection and implementation process kept in the background or not mentioned at all.

Another strike against those claiming its all just rheotoric. The number of case studies is increasing.

Dan Keldsen writing in CMSWire about Nike’s presentation:

With a focus on what [Nike’s Director of Enterprise Collaboration, Richard Foo] calls “Performance Value” — focused not just on “the goals of the business” but also on those of the individual — a disconnect that I constantly have to fight in consulting work as well. There has to be value FOR EVERYONE if you are going to succeed these days, not just a self-serving, one-sided value statement.

You definitely have to answer the WIFM question at an individual, group and organisational level.

Also quoting Richard Foo, The BrainYard:

Foo said he values what he has learned from the Enterprise 2.0 conferences and from connections with other organizations pursuing similar goals. But researching what was going on within his own organization has proven just as important. “We’ve discovered several collaboration-type initiatives in the company,” he said, meaning “we’ve been spending millions of dollars on several redundant things.”

Don’t just look at what others are doing, look at what’s already happening inside your organisation.

In Techworld:

One overarching theme representatives from companies like Nike, American Airlines, FedEx and Virgin Media echoed was their use of social collaboration tools for more than just managing a Facebook or Twitter account: Collaboration tools are about driving more efficient internal business process and extending the reach and user experience of external customer engagements… The end-game, says Wells Fargo collaboration strategist Kelli Carlson-Jagersma, is to improve customer service. “We’re here to solve the customers’ needs,” she says. “These internal tools will help us do our customer-facing jobs.”

Social business is about inside and outside the organisation.

and

The bigger changes for adopting such technology, show speakers say, is around getting end user buy-in…

…[But] As part of [Virgin Media’s] annual survey this year, employees who were part of the initial pilot reported a seven-point bump in employee engagement compared to workers not in the pilot.

The challenge of organisational change doesn’t go away, but its well worth the effort.

Reframe your intranet: Focus on context

Reading this CMSWire article this morning, Reimagining the Intranet: Content in Context, I’m reminded of a presentation I made in 2007 on integrating Enterprise 2.0 into your corporate intranet. One of the slides I used was based on some academic research, published in 2001 that looked at the relationship between information and knowledge:

Informationawarenesscommunicationcollaboration

 I borrowed this concept from the paper, that discussed the idea of:

  • Information spaces;
  • Communications space;
  • Awareness space; and
  • Collaboration spaces.

For far too long traditional intranets have focused on communication and to an extent information. But I wouldn’t say content in context. I’d say its all about context – that part in the diagram where all four spaces meet.

And considering the impact that mobile is having on the enterprise, context is going to be more important than ever.

Telsyte: 30% of Australian businesses are investing in enterprise social apps and marketing

SYDNEY, AUSTRALIA – Social networking and media applications are becoming more popular among Australian businesses with more than 30 per cent already using an enterprise social media application and more than 30 per cent use public social networks in advertising instead of using an existing Web site, according to new research from independent emerging technology analyst firm Telsyte.

The use of social media in businesses is being driven by a number of factors – from the consumer use of public social media services to adoption of enterprise social media applications to facilitate internal collaboration to the use of social networks for company marketing programs.

When I saw this on ComputerWorld, I assumed it was the findings from a US or global survey, but it is great to see a report focused on the Australian market.

Forget if you build it they will come

Adoption is a fulltime job,” said Staresina. “Forget if you build it they will come.

A quote from Emily Staresina about the SharePoint + Newsgator intranet recently implemented at Australian property development company, Stockland. Since they launched at the end of last year, about a quarter of Stockland staff have completed their Newsgator profiles.

Quoted in the SMH about the benefits of enterprise microblogging

Microblogging is great for maintaining a cohesive work environment among geographically dispersed offices, says James Dellow from the social business consultancy Headshift.

“With access to microblogs, executives can be in touch with what’s going on across the whole organisation. In a virtual sense, the CEO is sitting next to the employee.”

In the future, Dellow says enterprises will be using data analytics to pick up issues, trends, and opportunities from microblogging conversations.

I was quoted in the SMH, in an article by Cynthia Karena who was looking at the benefits of enterprise microblogging with tools like Yammer, Chatter and tibbr.